Returns and Refunds

Printed to order

Each canvas and paper proof is printed for you after you pay, and a Genesis canvas carries a plaque set from your own date. We cannot take a change of mind once a print is at the lab. If you ordered in error, write to support@painted.app at once: if the lab has not started your print, we cancel the order and refund you in full.

A damaged or defective canvas

If a canvas or a paper proof arrives damaged or defective, write to support@painted.app within 14 days of delivery with a photograph of the problem and of the packaging. We send a replacement with the same edition number, or refund you in full, and you do not have to send the damaged one back unless we ask. If a plaque reads differently from the proof you approved, that is a defect, and it is handled the same way.

The last copy

If two people pay for the last copy of a piece in the same minute, the later payment is refunded in full, and we write to tell you before the refund lands. The edition never runs past twenty-five, and a refunded number is retired, never sold again.

Outside the United States

We deliver inside the United States only for now. Where a statutory right of withdrawal applies to you, it does not cover goods made to your specification, such as a Genesis canvas with your plaque, once production has begun. Your rights for a faulty item are not affected.

Who pays it

PaintedApp, LLC issues every refund through Stripe to the card that paid, usually within five to ten business days of the refund being made, depending on your bank. The full terms are in the Terms of Service.